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Policies

Refund Policy:

Good to Great Schools Australia is a not-for-profit organisation, as such we do not ordinarily provide refunds on donations.

Good to Great Schools Australia expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions.

Good to Great Schools Australia recognises that it is possible to make an error when making online donations, should this occur donors should write to us within 30 days of the date of transaction.

The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, ID, tax invoice number and the nature of the error.

Good to Great Schools Australia will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however we are under no obligation to give refunds and the decision on refunds will be at Good to Great Schools Australia’s discretion

Requests for refund can be sent by email or mail:
Email: accounts@goodtogreatschools.org.au
Mail: Fundraising, Good to Great Schools Australia
302-310 Sheridan Street Cairns QLD 4870

Security Policy:

Good to Great Schools Australia uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Good to Great Schools Australia or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Good to Great Schools Australia.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Privacy Policy:

Good to Great Schools Australia (“us”, “we”, or “our”) operates www.goodtogreatschools.org.au (the “site”). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site.

We use your personal information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use:

While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify. Personally identifiable information may include but is not limited to your full name and email (“personal information”).

Log Data:

Like many site operators, we collect information that your browser sends whenever you visit our site (“log data”). This log data may include information such as your computer’s internet protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.

Communications:

We may use your personal information to contact you with newsletters, marketing or promotional materials and other information.

Security:

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to this Privacy Policy:

This Privacy Policy is effective as of 27/10/2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.